I booked an expensive room with separate beds because I was traveling with a relative of the opposite gender. When we arrived at the hotel they gave us a smaller room with one bed, and could not even provide a sleeping cot for the night. The next day they said they saw we were only two people on the registration so they changed the room type without asking, and said we should have emailed them in advance to to tell them we actually needed the room we had ordered because we weren't a couple. They then provided us an even smaller and cheaper room that at least had two beds, but refused to provide any sort of refund despite the rooms being significantly worse than what I paid for. It was the worst hotel service that I've ever experienced, and I would consider it to be fraud.
I booked an expensive room with separate beds because I was traveling with a relative of the opposite gender. When we arrived at the hotel they gave us a smaller room with one bed, and could not even provide a sleeping cot for the night. The next day they said they saw we were only two people on the registration so they changed the room type without asking, and said we should have emailed them in advance to to tell them we actually needed the room we had ordered because we weren't a couple. They then provided us an even smaller and cheaper room that at least had two beds, but refused to provide any sort of refund despite the rooms being significantly worse than what I paid for. It was the worst hotel service that I've ever experienced, and I would consider it to be fraud.
訪客用戶
其他
三人間
入住於2025年06月
訪客用戶
好友出遊
三人間
入住於2024年11月
D19969****
商務出差
基礎雙人房
入住於2025年03月
訪客用戶
其他 三人間
入住於2025年06月
訪客用戶
好友出遊 三人間
入住於2024年11月
D19969****
商務出差 基礎雙人房
入住於2025年03月